Returns
Not quite right? Let’s sort it out.
We want you to be happy with what arrives. If something isn’t right, whether it’s damaged, faulty or just not what you expected, get in touch and we’ll guide you through it.
How to return
Four steps.
Email us
Write to support@tarkmart.com with your order number and the item(s) you want to return.
Get the address
We reply with the right return address. Items from partner suppliers may go to a different address.
Send it back
Ship it back within 14 days of contacting us, unused and in its original packaging where possible.
Get refunded
We refund the item price and the original standard delivery cost within 14 days, to your original payment method.
What qualifies
Can I return this?
Yes, you can return
- Unused items in their original condition
- Damaged or faulty items (we cover return shipping)
- Wrong item received
Sorry, we can’t accept
- Personalised or made-to-your-spec items (e.g. a sign with your name) for change of mind
- Hygiene-sensitive items once the seal is broken
- Returns sent without contacting us first
The fine print
Costs, faults and complaints
Return shipping is paid by you, unless the item is faulty or we sent the wrong one.
Personalised items are made just for you, so the right of withdrawal doesn’t apply to them. They’re of course still covered if they arrive damaged or faulty.
Faulty or not as described? You can complain about defects for up to 2 years after delivery. Email us with your order number and photos and we’ll repair, replace or refund the item.
See also our Terms & Conditions.
Need to start a return?
Email us. We usually reply within 1–2 business days.