Returns
Not quite right? Let’s sort it out.
We want you to be happy with what arrives. If something isn’t right — damaged, faulty, or just not what you expected — get in touch and we’ll guide you through the return.
30 days
Return window from delivery.
Free
If the item is faulty or damaged.
1–2 days
Average reply time.
Refund
To your original payment method.
How to return
Four steps.
02
Get the address
We’ll reply with the correct return address (it depends on which supplier shipped the order) and any paperwork.
03
Send it back
Pack the item carefully and ship it tracked. Forward the tracking number to us.
04
Get refunded
Once the return arrives and passes a quick check, we issue your refund. You’ll see it within a few business days.
What qualifies
Can I return this?
Yes, you can return
- Unused items in original packaging with tags attached
- Damaged or faulty items (we cover return shipping)
- Wrong item received
Sorry, we can’t accept
- Hygiene-sensitive items once the seal is broken
- Custom or made-to-order pieces
- Items returned outside the return window or without prior contact